Ralph Honda Customer Feedback

Welcome to the feedback site for Ralph Honda! We are constantly working hard to make your experience with us exceptional and live up to our tagline, Ralph Honda | Done Right. Please let us know how we are doing by offering your feedback and suggestions for improvement. Thanks!

  1. Excellent Service by Steven P. Along with Follow Up Call

    My vehicle was taken in on short notice for a previous problem. Issue was resolved perfectly and a follow up provided. Thanks, Steve!

    8 votes
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  2. Very good. Issue was/is hard to resolve and I have to return but understand it's difficult to track down. Technician Tom was very friendly.

    Steve had me test vehicle and issue was gone but returned in the afternoon. See you Monday.

    1 vote
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  3. 50 votes
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  4. 1 vote
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  5. positive, TJ in collision lend us a loaner when we did not have rental insurance. thanks

    positive, TJ in collision lend us a loaner when we did not have rental insurance. thanks

    2 votes
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  6. Excellent job with the Brakes Steve. Also thanks for the follow up call to see how everthing was the next day

    Free oil change after 5th. Track it automatically so that I don't have to remember for you to punch my key ring ticket.

    1 vote
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  7. 2 votes
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  8. 13 votes
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  9. 8 votes
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  10. Excellent

    Recently bought a used Dodge Grand Caravan - the sales staff were courteous and there was no pressure to buy. I felt I got a very good deal with my trade and would recommend your dealership to anyone.

    11 votes
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  11. This field was not long enough to say all that needed to be said.

    I wwould just like to make you aware of how pleased I was to deal with TJ in the body shop and Samantha at the switchboard. TJ is very knowledgeable in his field and VERY accommodating. Samantha was very helpful and friendly. They are both employees that are fine representations of Ralph Honda and their belief in what customer service really means. They are credits to your organization!

    11 votes
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  12. TJ Marino!

    I just had the most wonderful experience with your collision department. I called every Honda dealership in Rochester for info on repairing a front bumper. After getting many negative responses from other dealers, I reached TJ. He was polite, informative and VERY helpful. He was the only manager who knew exactly which parts were needed for the repair. His team beautifully made the needed repairs and came in at a very fair cost. Great job Ralph Honda and TJ! You have a fan in Victor, NY.

    3 votes
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  13. My First Lease

    I had a great experience working with Bob Tomoser. He was extremely helpful and answered all of my questions. I refer anyone looking for a Honda to stop by and see Bob.

    10 votes
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